Privacy Policy

1. Introduction

Ink Express Incorporated (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

• Full name and surname
• Contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely via third-party payment providers)
• Order history and purchase details
• IP address and browser/device information

We only collect information that is necessary to process orders and improve our services.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and fulfilling your orders
• Delivering products via courier services
• Communicating order updates and customer support
• Processing payments securely
• Improving our website, products, and services
• Complying with legal and regulatory obligations

We will never sell your personal information.

4. Sharing of Information

We may share your personal information only with trusted third parties, including:

• Courier companies (e.g. Fastway Couriers, The Courier Guy) for delivery purposes
• Payment service providers for secure transaction processing
• Service providers who assist in operating our website and business

All third parties are required to protect your personal information and use it only for the intended purpose.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Theft
• Unauthorised access
• Disclosure or modification

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information (where legally applicable)
• Object to the processing of your information
• Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies to:

• Improve user experience
• Analyse website traffic
• Remember user preferences

You can disable cookies in your browser settings, but this may affect website functionality.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Maintain business records

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us:

Ink Express Incorporated
Email: [email protected]
Phone: 073 692 5356
Website: https://www.ink-express-inc.co.za